REFUND POLICY

We accept returns within 30 days of delivery. After this period, no refund or exchange can be processed. Within this 30-day window we accept returns of unused products, and exchanges of faulty or damaged products.

How to return a product

Contact our customer service at info@luvebrand.eu to start a return request. You may also use the withdrawal form available on our website. Once your return is approved, send the product to:

Return address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Return shipping costs and responsibility

Return shipping costs are borne by the customer. Posting the return parcel is your responsibility: we cannot guarantee that our teams will receive it. If the value of the returned product exceeds $50, we recommend using a tracked service and/or parcel insurance.

Non-returnable items

• Discounted items.
• Gift cards.
• Products returned visibly damaged, used, or incomplete (missing parts, missing original packaging).

Refunds and exchanges

Conditions for accepting a refund or exchange

Any return request submitted more than 30 days after delivery will not be accepted. If we find defects or damage on the returned product without prior supporting evidence (photos or videos), the refund or exchange request will be automatically cancelled. The product must be returned in its original packaging. Any return containing stained, worn or marked products will not be exchanged or refunded. The order confirmation email must be printed and included in the parcel; without this document the return cannot be processed and will be considered lost.

Refund processing

Once your return is received and inspected, we will email you to confirm receipt and to approve or decline the refund. If approved, the refund is issued to your original payment method within 10 business days (timing varies by bank).

Late or missing refunds

• Check your bank statement.
• Contact your card issuer.
• Contact your bank.

If the problem persists, contact our customer service at info@luvebrand.eu.

Exchanges

Only products that are faulty or damaged on delivery can be exchanged. To show that the damage did not occur after delivery, we ask for a photo of the product in its original packaging at the moment of opening, with the label and shipping information visible. To request an exchange, contact us at info@luvebrand.eu.

Last updated: April 21, 2026.